We're Here to Help

Your go to spot for answers about our boards, sizing, care, and more. If you’re wondering it, we’ve probably answered it here.

How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

What happens if my board arrives damaged?

Send us photos within 48 hours and we’ll make it right. We want you in the water, not dealing with headaches.

Can I exchange my board for a different size?

Yes, as long as it’s unused. Reach out and we’ll guide you through the exchange process.

Wholesale

Stocking up for your school or retail shop? Start here for fleet pricing, logo placement, and bulk order essentials.

Do you offer wholesale pricing?

Yes. Orders of thirty boards or more qualify for our wholesale program and extra discounts.

Can I add my logo?

Absolutely. Logo placement is free on wholesale orders.

How do I get a quote?

Submit the form on our Wholesale page and our team will follow up with pricing and options.

Board Tips & Care

Want your board to last season after season? These quick tips keep your stick riding smooth and looking fresh.

Do I need to wax a soft top?

Yes. A light coat of wax keeps your feet from slipping and improves traction.

How do I keep my board in good shape?

Rinse with fresh water, store in the shade, and avoid leaving it in hot cars or direct sun for long stretches.

What does the rocker do?

Our no pearl rocker helps keep the nose up on takeoff, so beginners avoid nose dives and catch waves more easily.

Get in touch

Have questions about your order, or a general enquiry?