Warranty Terms Conditions

Warranty Terms Conditions

LS SUP in Eastern Surf Association Competition 2015. Hartley DePass Pilot

Product Warranties, Shipping Rules & Terms and Conditions of Purchase

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We take great pride in the quality or our Original Liquid Shredder® Brand Surfboard, SUP, Bodyboard and Accessory lines. Below are Warranty Terms Conditions.

 

Liquid Shredder Peruvian Patented Board products are warranted against defects in materials and workmanship for a period of 365 days from date of purchase.

Shred-X roto-molded SUP is warranted for 1 year from date of purchase.

All FSE Economy Board Products are warranted for 90 days.

All Epoxy Fiberglass Board Products are warranted for 90 days.

Parts and Accessories are warranted for 90 days.

Products purchased through Authorized Dealers (3rd parties) such as SurfShops, Online Retailers, Outfitters, etc. must be registered at the above link within 30 days of purchase.  Not required for liquidshredder.com direct sales.

Soft Surfboards (SSI) will repair or replace with like merchandise certain model boards that prove defective, upon inspection by our technical staff, for a period of 365 days (or 90 days on all FSE and Epoxy/Fiberglass Models, parts and accessories)  from date of purchase.  Due of the nature of sport boarding we cannot warranty the performance of any board size, shape or model for particular use by any riders. Skill levels water conditions and other variables affect board choices.  Choose your board and size carefully.

 As with your automobile, boards that are wrecked, punctured, misused, snapped stringers and/or boards broken or fins and screws lost or damaged due to impact, crushing, pressure or compression are not covered.  Simply put, if the normal engineered strength of the product is exceeded, its not warranty covered.  Cosmetic flaws that do not affect the functionality and performance of the product are not covered. Skin Repair Kits, replacement Fins and Screws are available on the Parts & Accs pages. In many cases wreck/impact damage can be easily repaired. Exposure to high or low temperatures, overexposure to the elements, normal wear and tear are not covered. The warranty covers the original purchaser but is transferable for the 365 days (or 90 days on FSE & Epoxy/Fiberglass Models)  period as long as the original, dated proof of purchase is provided.  SSI is not responsible for any direct or incidental costs, losses, injuries or damages incurred as a result of the use of the product.  SSI’s technical staff inspects and makes all decisions regarding defects and whether to replace or repair a product.  Decisions by the technical staff are final.  Product prices, color tones & specifications are subject to change without notice.  Products used by businesses or agencies (non-consumer uses) for commercial purposes including but not limited to rentals, tour operations, surf camps, life saving, rescue and instruction are not warranted. 

How Shipping Works: We make every effort to ship products within 24 working hours of receipt of your order, online orders generally process much quicker than phone in orders.  As an example if you order Monday we attempt to ship Tuesday.  If you order Friday, we ship Monday.  Holidays are the same.  Our Website Surfboard orders are normally shipped via FedEx  Ground®  or other Carrier from our closest warehouse and usually takes 2-7 days depending on your distance from the warehouse.  Remember to add a day for order processing.  We also offer FedEx 2Day® as an additional cost option on most small boards and repair partds if you need them quickly.  On-line orders receive automated tracking information via FedEx or other carriers at time of pickup so you can keep up with your order’s shipping progress.  Listed shipping prices and special shipping offers are based on USA 48 State shipping only.  Some extremely oversized items must be shipped by Common Carrier (tucking company).

Discount Shipping and Free Shipping Specials: In the event a sale is not completed due to return, incorrectly provided shipping address, failure to pick up the product from shipping company, freight damage or any other reason beyond SSI’s control, any and all shipping and handling costs incurred by SSI become the responsibility of the buyer and will not be refunded.  Surf & SUP boards are considered “oversized” by carriers and very expensive to ship.  Many returns are not economically feasible to to the high costs of shipping.

Porch Piracy  and Parcel Deliveries:  All small parcel items that are shipped via UPS, FedEx or US Postal service do not require receipt signature, unless requested in writing by the buyer at time of purchase at additional charge.   These items are tracked and considered “delivered” when the parcel company updates tracking indicating sucessful delivery.  Unless a signature is requested, in writing, US Postal Service, UPS and FedEx leave items on you porch or other area convenient to the delivery driver.  SSI is not responsible for items missing or stolen from the delivery point.  It you desire confirmed signature delivery please notify us in writing, on your order, at the time you place it.

Freight Damage:  Is rare, but can occur, and is the responsibility of the carrier.  We pack and ship thousands of units per year and very few are damaged.  All claims must be reported, in writing, with the carrier immediately, before the driver leaves your location, and noted on the delivery receipt, in writing.  SSB always Fully Insures each shipment for the full price you paid.  We use only well established freight companies such as FedEx, USPS and UPS , Conway, Estes Freight and other Common Carriers to deliver products.  Inspect your delivery immediately, before the delivery driver leaves, and NOTE ANY DAMAGE AT THE TIME OF DELIVERY WITH THE DELIVERY PERSON in writing on the shipping receipt. Keep a copy of this document, the shipping box and the product.  Upon presentation of the written, properly documented, signed damage receipt SSI will arrange shipment to you of a replacement.  Failure to document damage at time of receipt on the Carrier’s delivery paperwork will result in denial of a damage claim and SSI cannot replace the product.  Returns for freight damage are not allowed, damaged product will be replaced if written, signed damage documentation and any photos of the box and product is provided, only.  All surfboards are insured against shipping damage for the full price you paid but you must follow the Freight Company Rules.

Christmas & Holiday shipments must be inspected as described above…ON DELIVERY!  Do not simply store them away without following the above listed procedures!

Returns: Any product may be returned in new, unopened condition within 15 days of delivery for a full refund, less any freight and/or handling charges incurred by SSB.  All freight, packing and handling charges (both ways) are the responsibility of the buyer. In the case of “Special”, “Discounted” or “Free” shipping offers, the buyer is responsible for All Shipping and Handling Costs incurred by SSI, plus the return shipping.  Boards in new condition but with opened retail packaging can be returned minus all freight/handling and a 30% restocking fee.   Used product or product not in new condition may not be returned. Used Products cannot be returned.

To make a Warranty Claim the buyer shall contact SSI to pre-qualify for a potential claim. Upon initial approval a Return Authorization will be issued.  Buyer will return the product, at buyers expense, with DATED PROOF OF PURCHASE and a written explanation of the problem to SSI where it will be inspected for defects.  A product given final approval for warranty repair or replacement by the SSB technical staff will be returned to the buyer, freight collect. 

Warning:  Board Sports a water environment are considered extreme sports.  As such, there is potential of serious injury or death.  Only strong swimmers over the age of 12 years should participate.  Youngsters should always be under direct adult supervision.  Use of a Personal Flotation Device, PFD, and head protection is required.  You should consult your physician regarding your physical condition before participating in these or any other strenuous sports .  If you are not willing to accept these risks, do not use our products.

Privacy Policy:  Soft Surfboards never sells client information to anyone.  Our shippers need your daytime phone number in case they can’t find you.

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